Frequently Asked Questions
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Tip: try “return”, “shipping”, “cancel”Contact us
Ordering
2What if I want to speak to someone?
We want to speak to you too! Contact us with any questions, concerns, or feedback. We will be sure to get back to you within 48 hours. However, please note that inquiries sent on Fridays will receive a reply the following Monday, but possibly sooner.
Can I cancel my order?
Once an order is placed, we are unable to alter or cancel it at this time.
Shipping
2How long does shipping take?
Shipping typically takes 5-7 business days depending on your location.
Do you offer international shipping?
Yes, we ship worldwide with different delivery options.
Returns & Exchanges
2What is your return policy?
We accept returns within 30 days of purchase. Items must be unused and in original packaging.
Can I exchange an item?
Yes, exchanges are accepted within 30 days. Please contact our support for assistance.
Products Questions
2Are your products cruelty-free?
Yes, all of our products are 100% cruelty-free and never tested on animals.
Do your products contain allergens?
Please refer to the ingredient list on each product page for allergen information.
Order Issues
2What should I do if I receive a damaged item?
Please contact our support team with a photo of the damaged item, and we will arrange a replacement.
I didn’t receive my order, what should I do?
If your order hasn't arrived within the expected time, please contact our customer service for assistance.